We’ve noticed some common issues as people begin to install and play Empire: Total War. The helpful folks in our customer service department have just published a new knowledge base article with answers and tips to help you along.
1) Nvidia Drivers.
a. After the game was finished, Nvidia released a new set of drivers which we were unable to test before release. Unfortunately this has caused some incompatibilities with the game. We recommend that you roll back to the previous drivers until this is resolved (located here: http://www.nvidia.com/object/winxp_182.06_whql.html)
2) STEAM installation issues
a. There are a couple of known issues with STEAM that occur when the servers get very busy.
i. Sometimes downloads will pause whilst downloading from the STEAM servers, the download should eventually restart. However you can force restart the download by selecting pause and then restarting the download using the right mouse button and selecting the appropriate option.
ii. After STEAM downloads the game, sometimes the game cache doesn’t update. In such circumstances, simply quit and restart the STEAM client. This restarts the process and allows the installation to complete.
iii. After a complete installation, sometimes the activation will fail due to the servers being very busy. Usually waiting 5 minutes and trying again solves this issue. If that doesn’t work please close STEAM and restart the client.
iv. Despite having a boxed version, Steam appears to be downloading the whole game. Answer to this here on Customer Services http://help.sega.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=516&nav=0,6,165
STEAM have identified a fix that will correct the majority of problems here that will be implemented ASAP today. In the meantime quitting and restarting STEAM is the best way to resolve these issues.
3) FAT32 (Portable Hard Drive/Old Hard Drive)
a. Due to the large size of the game, FAT32 will not work with the title. You are unlikely to have a FAT32 drive unless you have an old hard disk which you have installed STEAM to, or are using a portable drive. You can fix this problem by converting the hard drive by using any partition tool such as Partition Magic or the Microsoft Tool found here: http://support.microsoft.com/kb/307881. We recommend backing up any data on your hard disc before using any partition tool.
Hopefully this answers your questions. If not, you can post your query to the Empire: Total War forums or contact SEGA customer service directly.
Posted by Kellie in Empire: Total War
on 10:50:26AM Mar 05, 2009